Orders placed on eu.theschumann.com are shipped from our warehouse in the Czech Republic. Because we ship from inside the EU, there are no customs duties or import fees for deliveries within the EU. All prices include VAT.
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Spain and Sweden.
If your country isn't listed, please write to us at support@theschumann.com.
| Order value | Standard shipping |
|---|---|
| From €70 | Free |
| Below €70 | €4.99 |
The final shipping cost is always shown at checkout before you pay.
Delivery times are estimates. Peak seasons, public holidays and carrier delays can occasionally make them longer. If your order hasn't arrived within 30 days of purchase, you may cancel it and receive a full refund.
As soon as your order ships, we email you a confirmation with a tracking link. You can also follow your order in your customer account.
At checkout you can add optional Shipping Protection (€4.99). It covers loss, theft and damage in transit: if that happens, we reship or refund the affected items without needing a carrier investigation. Without Shipping Protection, your statutory rights still apply in full. We remain responsible for goods until they are delivered to you.
If a parcel arrives damaged, the contents are incorrect or tracking shows no progress for more than 7 business days, please email support@theschumann.com with your order number (and photos for damaged items). We'll sort it out with you.
Need to change your address or cancel? Contact us as soon as possible. We can usually update orders that haven't yet been handed to the carrier. Once shipped, your 14-day right of withdrawal still applies.
